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| American Customer Satisfaction Index ACSI (1) |
| Americký index spokojenosti zákazníka ACSI (1) |
| Causal model (1) |
| Customer satisfaction (1) |
| European Customer Satisfaction Index (1) |
| European Performance Satisfaction Index EPSI Rating (1) |
| Evropský index spokojenosti zákazníka EPSI Rating (1) |
| Kauzální model (1) |
| Nefinanční hodnocení podniků. (1) |
| Non-financial reporting of companies. (1) |