Show simple item record

dc.contributor.authorHasal, Martin
dc.contributor.authorNowaková, Jana
dc.contributor.authorSaghair, Khalifa Ahmed
dc.contributor.authorAbdulla, Hussam
dc.contributor.authorSnášel, Václav
dc.contributor.authorOgiela, Lidia
dc.date.accessioned2021-09-06T08:51:27Z
dc.date.available2021-09-06T08:51:27Z
dc.date.issued2021
dc.identifier.citationConcurrency and Computation: Practice & Experience. 2021, art. no. e6426.cs
dc.identifier.issn1532-0626
dc.identifier.issn1532-0634
dc.identifier.urihttp://hdl.handle.net/10084/145153
dc.description.abstractChatbots are artificial communication systems becoming increasingly popular and not all their security questions are clearly solved. People use chatbots for assistance in shopping, bank communication, meal delivery, healthcare, cars, and many other actions. However, it brings an additional security risk and creates serious security challenges which have to be handled. Understanding the underlying problems requires defining the crucial steps in the techniques used to design chatbots related to security. There are many factors increasing security threats and vulnerabilities. All of them are comprehensively studied, and security practices to decrease security weaknesses are presented. Modern chatbots are no longer rule-based models, but they employ modern natural language and machine learning techniques. Such techniques learn from a conversation, which can contain personal information. The paper discusses circumstances under which such data can be used and how chatbots treat them. Many chatbots operate on a social/messaging platform, which has their terms and conditions about data. The paper aims to present a comprehensive study of security aspects in communication with chatbots. The article could open a discussion and highlight the problems of data storage and usage obtained from the communication user-chatbot and propose some standards to protect the user.cs
dc.language.isoencs
dc.publisherWileycs
dc.relation.ispartofseriesConcurrency and Computation: Practice & Experiencecs
dc.relation.urihttps://doi.org/10.1002/cpe.6426cs
dc.rights© 2021 The Authors. Concurrency and Computation: Practice and Experience published by John Wiley & Sons Ltd.cs
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/cs
dc.subjectchatcs
dc.subjectchatbotscs
dc.subjectdata protectioncs
dc.subjectGDPRcs
dc.subjectsecuritycs
dc.subjectvirtual assistantscs
dc.titleChatbots: Security, privacy, data protection, and social aspectscs
dc.typearticlecs
dc.identifier.doi10.1002/cpe.6426
dc.rights.accessopenAccesscs
dc.type.versionpublishedVersioncs
dc.type.statusPeer-reviewedcs
dc.description.sourceWeb of Sciencecs
dc.description.firstpageart. no. e6426cs
dc.identifier.wos000657463100001


Files in this item

This item appears in the following Collection(s)

Show simple item record

© 2021 The Authors. Concurrency and Computation: Practice and Experience published by John Wiley & Sons Ltd.
Except where otherwise noted, this item's license is described as © 2021 The Authors. Concurrency and Computation: Practice and Experience published by John Wiley & Sons Ltd.